Frequently Asked Questions
Everything you need to know about working with us
We are fully equipped for branded programs in the US and EU markets. Our certifications include OEKO-TEX® Standard 100 (textile safety), CPC (required for children's products sold on Amazon.com), EN 71-1/2/3 (EU toy/children's safety), AZO-free test reports, and we can arrange GOTS certification for organic cotton programs upon request. Certificates are available for review before you place your order, and we will attach the relevant copies with your shipping documents. For organic lines, we also support full traceability from fiber to finished product.
Your designs are 100% exclusive to you. We can sign a Non-Disclosure Agreement (NDA) and an Original Design Protection Agreement before sampling — we do not reuse, share, or sell your artwork to any other buyer. Our digital printing process is run in-house under controlled access, and your artwork files are deleted or returned at project completion. We also screen every artwork request against licensed character IP: if a design involves licensed characters (e.g., Disney), we will flag the risk upfront and help you move to a non-infringing alternative.
Yes — we are a full OEM/ODM partner. We offer: (1) digital printing with NO plate/engraving fee, unlimited pattern options with small per-design minimums; (2) woven labels, satin labels, and hang tags with your brand name; (3) custom printed boxes and retail-ready packaging; (4) Private Label support including FNSKU/barcode labeling for Amazon. Send us your artwork (AI/PDF/PNG) and we will prepare a digital mockup for approval within 2–3 working days — free of charge.
We welcome small trial orders. Our standard MOQ is flexible: from as low as 50–100 pcs per design for digital-printed items (the more designs you test in one order, the better the unit cost). A common path for new brands is: 50–150 pcs test order → customer feedback → scale up. MOQ depends on the product type and customization level — tell us your target quantity and we will confirm the exact minimum within 24 hours.
Our sample process is simple: (1) confirm artwork/specs → (2) digital mockup for approval (2–3 days, free) → (3) physical sample with your chosen fabric/print (5–7 days production, sample fee applies and is refundable against your bulk order) → (4) sample approval becomes the bulk production standard. Sample shipping via DHL/FedEx/UPS typically takes 3–5 working days. For repeat clients, sample fees are often waived.
Material safety and baby comfort are our top priority. We use OEKO-TEX® certified fabrics — 100% combed cotton, organic cotton, bamboo-cotton blends and muslin gauze. Our sleep sacks feature YKK two-way zippers with fabric guards at top and bottom to prevent skin pinching, and are available in 1.0 TOG with 100% interlock cotton for breathability and thermal safety. Prints are colorfast and pre-shrunk; we use AZO-free, skin-friendly inks. Ask for our wash-test reports — we validate shape retention and color fastness after repeated washing.
Lead times: digital mockup 2–3 days; physical sample 5–7 days; bulk production 20–25 days after sample approval and deposit confirmation. Shipping adds 3–5 days by air express (DHL/FedEx/UPS) or 25–40 days by sea, depending on destination. We will send you a production schedule with milestones (fabric, printing, sewing, QC, packing) so you can track progress — and we reserve capacity for time-sensitive orders on request.
We operate a 4-step QC system: incoming fabric inspection → in-line printing/sewing checks → final AQL inspection before packing (AQL 2.5 standard) → pre-shipment photos/video report. Third-party inspection (SGS/BV/Intertek) is welcome and can be arranged at your cost, or we can provide our own inspection report with photos. Every bulk order ships with our quality checklist for your records.
Yes, we support EXW, FOB, CIF and DDP (delivered duty paid) to your door, including Amazon warehouse delivery. We provide FNSKU/barcode labeling and retail-ready packaging as part of our fulfillment service. For shipping cost estimation, our international express (DHL/FedEx/UPS) is charged per 0.5 kg increment — we will optimize packing so you get the most pieces per freight tier, and send you a full landed-cost quote before you commit.
We support Alibaba Trade Assurance (order protection until you confirm receipt), T/T bank transfer, and major cards/PayPal for sample fees. Standard bulk terms: 30% deposit to start production, 70% balance against the copy of the Bill of Lading (or before shipment for express orders). For repeat partners we can discuss more flexible terms. All payments are documented with a formal Proforma Invoice (PI) before you pay.
For bulk programs we can scale to 10,000+ pcs per month across our product lines (bibs, swaddles, sleep sacks, blankets). MOQ for bulk orders is typically 1,000 pcs per style, but we can split across designs/colors within one order. We will confirm our production schedule against your delivery deadline and reserve capacity once the deposit is received — for very large orders we recommend confirming 4–6 weeks ahead.
Yes — custom packaging is one of our strengths: printed boxes (including handle boxes), poly bags with barcode stickers, retail-ready hang tags, and FNSKU/barcode labeling for marketplace or retail programs. Custom box costs are quoted separately with a 3D mockup for approval before production. We will also advise on carton design to keep your freight volume efficient.
Standard terms: 30% T/T deposit to start production, 70% balance against a copy of the Bill of Lading for sea shipments (or before dispatch for express). For qualified repeat customers and larger programs, we can discuss L/C at sight or other mutually agreed terms. Alibaba Trade Assurance is also available for order protection. All terms are confirmed in the PI before production begins.
The approved physical sample becomes the sealed production standard (golden sample). We then follow: fabric lot approval → pre-production sample check → in-line inspection → final AQL inspection, with photos at each stage. Any change request must go through your written confirmation so there is no ambiguity. This process guarantees the bulk order matches your approved sample.
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